Terms of Service and Sale

1. Introduction

Welcome to ReelUGC.com. These Terms of Service and Sale ("Terms") govern your access to and use of our website located at https://reelugc.com (the "Site") and the services we offer (the "Services"). These Terms form a binding legal agreement between you ("User", "You") and the site's publisher, ReelUGC.com, a business entity governed by the laws of France, with its place of business at Grenoble, 38000 France (the "Publisher", "We", "Us").

By creating an account, making a purchase, or using our Services in any way, you acknowledge that you have read, understood, and agree to be bound by all of these Terms. If you do not agree with these terms, you must not access or use the Services.

2. Definitions

User: Any person accessing the Site and using the offered services.

Content: Any information, text, images, videos, graphics, or other materials that the User creates, uploads, or shares via the Site.

Services: All features and tools offered by ReelUGC.com, including the creation, sharing, and management of AI-generated UGC videos and carousels.

Client: Any individual or legal entity using our services, whether for personal (B2C) or professional (B2B) purposes.

3. Description of Services

ReelUGC.com offers the following services:

• Creation of AI-generated UGC videos for marketing purposes.
• AI carousel generation for social media content.
• AI avatar generation for professional video content.
• Automated content creation and publishing tools.
• Post scheduling and management features.
• Access to premium features based on subscription plans.
• Dedicated customer support for B2B and B2C clients.

We reserve the right to modify, suspend, or discontinue any or all of our services at any time without notice for maintenance, updates, or other reasons.

4. AI-Generated Content - Specific Terms

4.1 Nature of AI Content

Our Services use artificial intelligence to generate content. You acknowledge that AI-generated content is probabilistic and may sometimes be unpredictable, inaccurate, or produce outputs that do not meet your expectations. The outputs are generated based on the inputs you provide and the patterns the AI has learned.

4.2 No Guarantees on Performance or "Virality"

You acknowledge that any references on our Site or in our marketing materials to terms like "viral," "explode your traffic," or similar performance-based language are for illustrative and marketing purposes only. Such terms describe potential outcomes but do not constitute a promise, warranty, or guarantee of any specific results for your content. We make no guarantees regarding the performance, reach, engagement, views, or any specific outcome of the content you create. The success of your content depends on numerous factors beyond our control, including content quality, audience reception, platform algorithms, and your own marketing efforts.

4.3 User Responsibility and Review

You are solely responsible for all content you generate and publish using our Services. It is your responsibility to review all generated content to ensure its accuracy, legality, and appropriateness for your intended use case. You agree that you will not use the Services to create content that is deceptive, harmful, infringing, or illegal.

4.4 No Confidentiality of Inputs and Similarity of Outputs

Your inputs (e.g., prompts) to the Services are not considered confidential. Due to the nature of artificial intelligence, the Services may generate the same or similar outputs for you and other users. You acknowledge that we cannot guarantee the uniqueness of your Output Content.

5. User Accounts

To access certain services, you must create a user account. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. You agree to notify ReelUGC.com immediately of any unauthorized use of your account.

6. Account Suspension and Termination

We reserve the right to suspend or terminate your account and access to the Services at our sole discretion, without notice or liability, for any reason, including but not limited to: (a) a breach of these Terms; (b) failure to pay fees owed; or (c) if required by law or a regulatory authority. Upon termination, your right to use the Services will immediately cease. All data associated with your account may be permanently deleted after a period of 30 days. You may cancel your subscription at any time via your /account page.

7. User Obligations

7.1 Compliance with Laws

You agree to use the services in compliance with applicable local, national, and international laws and regulations and not to engage in fraudulent or illicit activities.

7.2 Respect for Third-Party Rights

You are prohibited from creating, uploading, publishing, or sharing any content that is illegal, defamatory, abusive, threatening, harmful, obscene, or infringing on the intellectual property or image rights of third parties. You warrant that you own or have obtained all necessary licenses and permissions for any content you provide as input to the Services.

7.3 Security and Integrity of Services

You agree not to attempt to gain unauthorized access to ReelUGC.com's systems or to introduce malware or any actions that could compromise the security and integrity of the services.

7.4 Authenticity of Information

You warrant that the information you provide during registration and use of the services is accurate, up-to-date, and complete.

7.5 Age Restriction

Access to and use of the services are strictly limited to individuals aged 18 or older. You certify that you have reached the minimum required age.

8. Intellectual Property

8.1 Our Site and Services

All content present on the Site, including but not limited to texts, graphics, logos, videos, and images, is the property of ReelUGC.com or its partners and is protected by intellectual property laws. Any unauthorized use requires prior written authorization from ReelUGC.com.

8.2 User-Generated Content

You retain all ownership rights to the content you provide as input to the Services ("Input Content"). You also own the content generated by the Services based on your input ("Output Content"). You are free to use the Output Content for any purpose, including commercial use, provided such use complies with these Terms and applicable laws.

8.3 Copyright Infringement and Takedown Policy

If you are a copyright owner and believe that any content on our Site infringes upon your copyrights, you may submit a notification by emailing us at contact@reelugc.com. Your notification must include: (a) your full legal name and electronic or physical signature; (b) identification of the copyrighted work claimed to have been infringed; (c) the URL or specific location of the allegedly infringing material on our Site; (d) your address, telephone number, and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that "I swear this notice is true and made in good faith." Upon receipt of a valid notice, we will take whatever action, in our sole discretion, we deem appropriate, including removal or disabling of the challenged content within a reasonable timeframe (e.g., 48 hours).

9. License of Use

We grant you a limited, non-exclusive, and non-transferable license to use our services in accordance with these Terms. You may not reproduce, distribute, modify, or create derivative works based on our services without our written permission. By using our services, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and process your Input Content solely for the purpose of operating the Site and providing the Services to you.

10. Data Protection and Privacy

Your use of our services may require the provision of personal data. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. We are committed to protecting your privacy and ensuring the security of your personal data.

11. Acceptable Use Policy

You agree not to use the Services to create, share, or promote any content that:

• Is illegal, fraudulent, or for an unlawful purpose.
• Constitutes hate speech, harassment, threats, or is abusive or defamatory.
• Involves sexually explicit material involving minors or non-consensual sexual acts.
• Infringes upon the copyrights, trademarks, or other intellectual property rights of any third party.
• Is presented as professional medical, legal, or financial advice without proper qualifications.

You further agree not to:

• Attempt to hack, scrape, reverse-engineer, or otherwise compromise the integrity of our systems or the Services.

Violation of this Acceptable Use Policy may result in content removal, account suspension, or termination at our sole discretion.

12. Minimum Age

The use of ReelUGC.com is reserved for individuals aged 18 or older. By creating an account or using our services, you declare and warrant that you are at least 18 years old.

13. Right of Withdrawal and Refund Policy

Due to the digital nature of the services and the immediate computational costs associated with AI content generation, you expressly agree that the performance of the Service begins immediately upon order validation. Consequently, you expressly waive your right of withdrawal.

All purchases are final and non-refundable. We do not offer refunds or credits for any reason, including for partially used subscription periods or if you forget to cancel your subscription.

14. Sales Conditions

14.1 Payment Terms

Payments are made exclusively through our secure payment service provider, Stripe. Subscriptions are offered in various plans, priced in US dollars (USD), and payments are made monthly. Upon subscribing, your plan will automatically renew each month. Users are responsible for managing their subscriptions, including cancellation. No refunds will be issued for oversight or failure to cancel.

Subscriptions can be canceled at any time from the /account page. In the event of a failed payment, we reserve the right to suspend or terminate your access to the services.

14.2 Delivery

After purchasing a subscription, you will have immediate access to our services.

14.3 Company Contact Information

Company Name: ReelUGC.com

Registered Office Address: Grenoble, 38000 France

15. Disclaimer of Warranties and Limitation of Liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

IN NO EVENT SHALL THE PUBLISHER (INCLUDING ITS OPERATOR, EMPLOYEES, AND AFFILIATES) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (ii) ANY CONTENT OBTAINED FROM THE SERVICES; OR (iii) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PUBLISHER'S AGGREGATE LIABILITY SHALL IN NO EVENT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100.00) OR THE AMOUNT YOU PAID THE PUBLISHER, IF ANY, IN THE PAST SIX MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM.

16. Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials, or a failure of public or private telecommunications networks, or a cyber-attack (a "Force Majeure Event"). Our performance under these Terms is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.

17. Indemnification

You agree to defend, indemnify, and hold harmless the Publisher, its affiliates, and its employees from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (a) your use of and access to the Service; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including without limitation any copyright, trademark, privacy, or property right, related to your Input or Output Content; or (d) any claim that your content caused damage to a third party. This defense and indemnification obligation will survive these Terms and your use of the Service.

18. Governing Law and Jurisdiction

These Terms and your use of the Services shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions. You agree that any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the competent courts of Paris, France.

18.1 Consumer Rights Safeguard

If you are a consumer based in the European Union, you may benefit from additional mandatory rights and protections granted to you by the laws of your country of residence. Nothing in these Terms is intended to limit or remove such mandatory consumer rights.

19. Site Hosting

The site ReelUGC.com is hosted by Vercel Inc., a cloud platform for hosting websites and web services.

20. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect. Section titles are included for convenience and do not affect the interpretation of the Terms.

21. Revision and Modification Clauses

We reserve the right to unilaterally modify these Terms at any time. Changes will be published on this page and will take effect immediately. Your continued use of the services after the publication of modifications constitutes your acceptance of the new Terms.

22. Contact

For any questions regarding these Terms, please contact us using the contact form in the footer.