Privacy Policy

Effective Date: July 4, 2025

1. Introduction and Data Controller

This Privacy Policy describes how ReelUGC.com, a business entity governed by the laws of France, with its place of business at Grenoble, 38000 France (hereinafter "We", "Us", "Our") collects, uses, and protects your personal information when you use our website https://reelugc.com (the "Site") and our services (the "Services").

As the data controller, we are committed to protecting your data in accordance with the European Union's General Data Protection Regulation (GDPR).

2. What Data We Collect

We collect various categories of data to provide and improve our Services:

  • Identification Data: First name, last name, email address.
  • Connection Data: IP addresses, connection logs, browser type, pages visited.
  • Billing Data: Payment information (processed securely by our provider, Stripe), subscription and purchase history. We do not store your credit card numbers.
  • User Content: The scripts, images, audio, and other data you provide for the creation of video or carousel content ("Input Content").
  • Communication Data: The exchanges we have with you via the contact form or email.

3. Purposes and Legal Bases for Processing

We process your personal data for specific purposes and on the following legal grounds:

  • To Provide the Services: We use your identification data, billing data, and User Content to perform the contract between us. (Legal basis: Performance of a contract)
  • To Improve our Services: Analyzing usage data helps us understand how our services are used and improve them. (Legal basis: Our legitimate interest)
  • For Communication: To respond to your requests and send you transactional information. (Legal basis: Performance of a contract or our legitimate interest)
  • For Marketing: To send you promotional offers and newsletters, with your prior consent. (Legal basis: Consent)
  • For Security and Legal Obligations: To ensure the security of our Site and comply with our legal obligations. (Legal basis: Legal obligation)

Important Note on AI Model Training: We do not use your User Content (such as your scripts, images, or any other data you provide) to train our AI models. Your data is used exclusively to generate your requested content.

4. How We Share Your Data

We do not sell, trade, or rent your personal data. We may share it only with the following third parties:

  • Service Providers: Companies that help us operate our Services, such as our hosting provider (Vercel), payment processor (Stripe), email services (SendGrid), and analytics platforms. These providers are contractually obligated to protect your data.
  • Legal Authorities: If required by law or to protect our rights, we may disclose your information to the relevant authorities.

5. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States, where some of our service providers are located. We ensure that these transfers are governed by appropriate safeguards, such as the European Commission's Standard Contractual Clauses, to ensure a level of data protection equivalent to that of the GDPR.

6. Data Retention Period

We retain your personal data only for as long as necessary for the purposes for which it was collected. As a general rule:

  • Your account data is retained as long as your account is active, and for a period of 3 years after your last activity.
  • Billing data is retained for the period required by law (typically 10 years in France).
  • Communication data is archived as needed for our business relationship.

7. Your Rights Under the GDPR

In accordance with the GDPR, you have the following rights regarding your personal data:

  • Right of Access: The right to know if we hold data about you and to obtain a copy.
  • Right to Rectification: The right to have inaccurate or incomplete information corrected.
  • Right to Erasure ("Right to be Forgotten"): The right to request the deletion of your data in certain circumstances.
  • Right to Restriction of Processing: The right to ask us to suspend the processing of your data in certain cases.
  • Right to Data Portability: The right to receive your data in a structured format and to transmit it to another controller.
  • Right to Object: The right to object to the processing of your data, especially for marketing purposes.
  • Right to Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time.

How to Exercise Your Rights

You can exercise your rights at any time. For your convenience, you can permanently delete your account and all associated personal data directly from your account settings page, accessible at https://reelugc.com/account.

For all other requests, such as accessing or rectifying your data, please contact us using the methods provided in the "Contact" section below.

8. Data Security

We implement appropriate technical and organizational security measures (encryption, access controls, etc.) to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze Site usage, and for marketing purposes. You can manage your cookie preferences through your browser settings or a consent banner on your first visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it regularly.

12. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us via email at contact@reelugc.com, using the contact form in the footer, or at:

ReelUGC.com

Attn: Data Protection Officer
Grenoble, 38000 France